We are very pleased to announce that after much negotation and planning, we have acquired Juna Web! The following e-mail was sent out to all Juna Web clients just a few moments ago:
Greetings!
My name is Sean Frank and I am the Chief Executive Officer of XeHost. After much negotiation and planning, we are proud to announce that we have officially acquired Juna Web. On behalf of the entire XeHost team, we would like to welcome you! We have been providing quality hosting services since 1999 – our reputation for stellar support and uptime speaks for itself. I have every confidence that you will find your stay at XeHost to be very rewarding. We currently have an industry-leading 15-minute average response time guarantee on all support tickets. From this point forward, we request that you submit all support inquiries directly to us (over the next few days the Juna Web website will point to our domain). To do so, simply go to http://clients.xehost.net and click “Client Area” to login (login information is below). Once logged in, click the “Submit Support Ticket” link to submit a ticket to our support department. I’m sure you are concerned that things will change or that you will need to update your hosting settings. Rest assured, we will make the move to our servers as quickly and painless as possible. In fact, we have already went ahead and migrated all of the Juna Web accounts to our network. If you are on the public Juna Web nameservers (ns1.junaweb.com, ns2.junaweb.com, ns3.junaweb.com, or ns4.junaweb.com), no change is need on your end – the nameservers are already pointing to our servers. If you are on different nameservers, you will either need to switch to our anonymous nameservers (ns1.xdns2.net and ns2.xdns2.net), or you will need to contact us to get your nameservers fixed. Please note that the old server will be shut down this Saturday so if you are not pointing to our servers by then, you will experience downtime.
All clients should be advised that although we did our best to mimic the server configurations of the old Juna Web servers, we needed to change some settings for security reasons. In the event that you notice any errors on your website, please contact our support team immediately so that we can get them resolved for you as quickly as possible. In moving to our network, you will experience a number of different upgrades. Most importantly, we utilize premium bandwidth that will result in decreased latency and faster page loads for you. Although XeHost’s hosting packages are slightly different than those of Juna Web’s, we will be happy to honor current hosting packages and pricing for as long as you wish to remain with us. Please note that in hosting with us, you will now have the ability to setup automatic billing so that you do not need to worry about manually paying your invoice each month. Also, we are a certified domain name reseller and can handle all of your domain name needs. Clients that register domain names from us can control them directly in the client panel!
****IMPORTANT**** You will no longer need to access your Client Area through Juna Web. All of your Billing and Support needs will be handled through http://clients.xehost.net – our official Client Area. Your login credentials are exactly the same as they were in the old Juna Web client portal. In the event that this password does not work for you, simply use the “Forgot Password” link below. Please feel free to change this password once logged in.
By the time you received this e-mail, your PayPal subscription to Juna Web will have been cancelled by someone from the Juna Web billing department (if paypal was your payment method). This means that you will need to manually pay your first invoice with us. When you pay this invoice, if you choose to use PayPal as your payment method, you can create a new subscription so that you have automated billing once again. Alternatively, we also accept Credit Card and Check/Money Order payments. If you’d like to setup automatic credit card billing, please submit a ticket to our billing department and we’d be glad to assist you! We welcome your questions, comments and concerns. Please contact us if you have any questions and we will get back to you right away. I invite all of you to e-mail me directly at sean.frank@xesolutions.net . Thank you and we are looking forward to serving your hosting needs for many years to come!
Best Regards,Sean Frank
Chief Executive Officer
XE Technology Solutions
http://www.XeSolutions.net
On behalf of everyone at XeHost, I’d like to welcome everyone from the Juna Web family! I have no doubt you will enjoy your stay with us.