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Archive for July, 2009

Server Upgrades – tiger.xdns1.net

Monday, July 20th, 2009

dedicated-server-img This evening at about 11:30 PM EST, tiger.xdns1.net will be taken down for approximately 5 minutes as we load a backup 250GB harddrive as well as an extra 4GB RAM.

These upgrades are mainly being performed in response to the hundreds of websites recently transfered over as a result of the Proto-Host acquisition. We hope that these upgrades will further help to improve our service for both Proto-Host and XeHost customers alike!

Proto-Host Acquisition Complete!

Saturday, July 18th, 2009

logoupdate

We are very excited to announce that the Proto-Host acquisition has been completed! At this time, not only have all accounts been transfered over to our servers but the nameserver IPs have been updated as well. By now, all Proto-Host clients should be running their websites off of our servers.

As per the e-mail sent out to all Proto-Host clients yesterday, below are the updated IP addresses for the two generic Proto-Host nameservers:

NS1.PROTO-HOST.COM- 67.214.163.202
NS2.PROTO-HOST.COM- 67.214.163.203
NS1.PUBLICHOSTSERVER.COM- 67.214.163.204
NS2.PUBLICHOSTSERVER.COM- 67.214.163.205

All clients should be advised that although we did our best
to mimic the server configurations to those of the Proto-Host
servers, we needed to change some settings for security reasons.
In the event that you notice any errors on your website, please
contact our support department immediately so that we can get
them resolved for you as quickly as possible.

Once again, welcome to the XeHost family! I am certain that you
all will enjoy your stay!

Proto-Host Update

Sunday, July 12th, 2009

Over the past week, we have been working hard to help the Proto-Host customers to get situated and to give them a chance to explore both our billing and support systems. Today, we have officially begun to move all accounts from the old Proto-Host servers to our own servers. All clients have been notified of this transfer and will be notified once again once the transfer has been completed. Here is a copy of the e-mail that Sean sent out earlier today:

Hello,

You are receiving this e-mail because you are one of the
former Proto-Host clients that is now apart of the XeHost
family. You should have received an e-mail from me about a
week ago regarding this acquisition. If not, please feel
free to head over to our company blog to take a look at a
copy of the e-mail I sent out. Our blog is located at
http://blog.xesolutions.net

I hope that by now you have had a chance to familiarize with
our billing panel and our support systems so that in the event
that you have any questions, you know where to reach us. If
not, I'll just remind you that our billing panel is located
at https://billing.xesolutions.net and our support desk, in
addition to being accessible in the billing panel, is located
at http://support.xehost.net.

We are going to begin to work on transferring all Proto-Host
websites on to our servers. As a result of this change, you
will transferred to a higher performance server on a more
stable, premium network. Please note that we will complete
this transfer with minimal to no downtime at all! If you are
on the old Proto-Host nameservers, no action will be required
on your end at all. If you have created your own nameservers,
I will send out another e-mail once the transfer has been
completed so that you can update your nameserver IPs.

If you notice any errors appear on your website within the
next 48 hours, please contact either myself or our support
team immediately so that we can get the issue resolved for
you. While we are doing our best to match the configuration
on the new server with that of the server you were previously
on, there will be some minor changes for the better.

Thanks,

Sean Frank
Chief Executive Officer
http://www.XeSolutions.net

We hope to have all of the websites transfered by tonight! I will post an update here once all of the websites have been migrated.

XeHost Acquires Proto-Host

Monday, July 6th, 2009

Proto-Host

We are very pleased to announce that we have just acquired Proto-Host. By now, all Proto-Host clients have been notified of this acquisition and have already been moved into our billing systems. We expect to have all Proto-Host clients moved to our datacenter by the end of the week.

The following e-mail was sent out by Sean to all Proto-Host clients regarding this acquisition:

Greetings!

My name is Sean Frank and I am the Chief Executive
Officer of XeHost. Recently, we have acquired Proto-Host.
On behalf of the entire XeHost team, we would like to
welcome you!

We have been providing quality hosting services since
1999 and our reputation for stellar support and uptime
speaks for itself. I have every confidence that you
will find your stay at XeHost to be very rewarding. We
currently have an industry-leading 15-minute response
time guarantee on all support tickets. To submit a
ticket, simply go to http://support.xehost.net

I'm sure you are concerned that things will change
or that you will need to update your hosting settings.
Rest assured, we will make the move to our servers
as quickly and painless as possible. We plan to move all
clients over early next week and do not plan on having
any downtime. We utilize premium bandwidth that will result
in decreased latency and faster page loads for you. Although
XeHost’s hosting packages are slightly different than those of
Proto-Host’s, we will be happy to honor current hosting
packages and pricing for as long as you wish to remain with us.

****IMPORTANT****

You will no longer need to access your Client Area through
Proto-Host. All of your Billing and Support needs will be
handled through https://billing.xesolutions.net - our official
Client Area. Your login username is simply your e-mail address
and your password has been reset to: ****** . Please feel free
to change this password once logged in.

We welcome your questions, comments and concerns. Please
contact us if you have any questions and we will get back to
you right away. Thank you and we are looking forward to
serving your hosting needs for many years to come!

Sean Frank
Chief Executive Officer
XE Technology Solutions
http://www.XeSolutions.net

On behalf of everyone here at XeHost, welcome! I am confident that you will enjoy your stay with us.